FAQ

Q: How do I place an order?
A: You can place an order directly on our website by selecting the cookies you’d like, adding them to your cart, and checking out. You’ll receive a confirmation email once your order is placed.
Q: Do you offer custom orders or special requests?
A: Yes! We love creating custom flavors and designs. Please reach out through our Contact page or email us at [insert contact email] to discuss custom options.
Q: Are your cookies nut-free or allergy-friendly?
A: We do our best to keep allergen information clear. However, all cookies are made in a facility that may process nuts, dairy, gluten, and other allergens. Please check individual product descriptions or contact us for more information.
Q: Can I order a gift box?
A: Absolutely! Our cookies make a great gift. Just choose the “gift box” option at checkout, and you can even include a custom note.

Q: Where do you ship, and how long does it take?
A: We currently ship within UNITED STATES. Orders are processed within [1-3 business days] and typically take [3-5 business days] for standard shipping.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your cookies on their way to you.
Q: What if my cookies arrive damaged?
A: If your cookies arrive damaged, please contact us within [48 hours] of receiving your order with photos, and we’ll arrange a replacement or store credit.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express) as well as GOOGLE AND APPLE PAY.
Q: Do you charge sales tax?
A: Sales tax is charged based on your shipping address, according to local and state tax regulations.
Q: Can I cancel or modify my order?
A: We process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible. If your order has already shipped, we’re unable to make changes.

Q: How should I store my cookies?
A: For best freshness, store your cookies in an airtight container at room temperature for up to [3-5 days]. You can also freeze them for up to [3 months] and thaw as needed.
Q: Can I reheat the cookies?
A: Absolutely! Pop them in the microwave for a few seconds or warm them in the oven for a fresh-from-the-oven experience.

Q: How do I contact you for more information?
A: Feel free to reach out via our Contact page or email us at SLOPPYSPRINKLES@GMAIL.COM. We’re here to help!
Q: Do you offer wholesale or bulk orders?
A: Yes! We love working with other businesses. Please email us to discuss wholesale opportunities and bulk pricing.

Sprinkling Joy, one cookie at a time!